New Associate Member level for The Furniture Ombudsman
At the Interiors 2010 show in January The Furniture Ombudsman (TFO) will launch a new package for Associate Members, designed for retailers and manufacturers and other associated organisations.
The new package will help companies who want to improve their customer service to offer their customers the assurance that they work to approved customer service levels through their pledge to the Customer Charter.
Associate Members will receive news and case studies, and will be able to demonstrate their membership through a sticker and a certificate. The new membership package also offers access to discounted training on consumer law and customer complaint handling. The cost is £99.00 (excluding VAT) for an annual subscription.
Both Full and Associate membership levels will benefit from having their information, including a web-link, on a new consumer website that will be launched in January 2010. The Furniture Ombudsman currently has thousands of hits to its website, but it intends to push even more consumers to a new dedicated site which will be heavily publicised throughout 2010.
For those who wish to sign up to this new membership initiative at the Furniture Show, the Ombudsman will be offering a 25% discount. New members will be able to take away their membership pack with a window sticker – and some ideas on how to market their Association effectively.
“There are around 20,000 furniture and home improvement retailers in the UK,” says Kevin Grix, Head of The Furniture Ombudsman, “and we want to work with and support them all. The Furniture Ombudsmans' logo is becoming synonymous with quality customer service in the eyes of the consumer. and we want to spread the word even further.”
To find out more about the new Associate Member level for The Furniture Ombudsman please call 0845 653 2064 or email info@thefurnitureombudsman.org
