Upcoming courses and training events
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Consumer Law in Practice
This workshop will give customer facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens, along with a study of the assessment of compensation with specific references to the principles and theories used.
Date: 24/11/2010 9.45am - 3pm (lunch provided)
Cost: £250.00 +VAT Member & £400.00 +VAT Non-member
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Customer Service and understanding upholstery complaints
This course is designed to equip delegates with all the information necessary to ensure that they are confident in delivering excellent customer service, and to aid them in their understanding of the issues surrounding upholstery complaints.
Date: 03/11/2010 9.45am - 3pm (lunch provided)
Cost: £250.00 +VAT Member & £400.00 +VAT Non-member
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FIRA Open Day - 7th October 2010
Find out how we can help to meet your business needs by attending one of our Open Days.
Date: 07/10/2010 10am - 2.15pm (lunch provided)
Cost: Free
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The Principles of Consumer Law & Customer Service
This course is designed to equip delegates with all of the information necessary to ensure that they are confident in delivering excellent customer service at all times, whilst also giving customer facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens.
Date: 06/10/2010 9.45am - 3.30pm (lunch provided)
Cost: Free
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Surface Finishing in the Furniture Industry
Through lectures and practical handling sessions this course will educate delegates on standards and regulations, understanding the products available and the surface to be coated, product handling, safe application, problems and possible remedies.
Date: 30/09/2010 10am to 4pm (lunch provided)
Cost: Free
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FISP Workshop
This packed, one-day workshop is aimed at those who want to find out how FISP can provide competitive advantage within the furniture supply chain.
Date: 28/09/2010 10am - 3pm
Cost: £50.00 +VAT Member & £75.00 +VAT Non-member
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Forest to Furniture Course
An informative introduction to the various aspects of timber, timber based products and their use in the furniture manufacturing industry. This course will encompass timber technology, timber based products, problems, faults and construction.
Date: 23/09/2010 10am to 4pm (lunch provided)
Cost: Free
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Consumer Law in Practice
This workshop will give customer facing staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens, along with a study of the assessment of compensation with specific references to the principles and theories used.
Date: 22/09/2010 9.45am - 3pm (lunch provided)
Cost: £250.00 +VAT Member & £400.00 +VAT Non-member
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Furniture Design Course
An introduction to the subject of design within the Furniture Industry, including exercises to reinforce the issues raised and give a greater involvement in the subject. Topics covered include de-mystifying design, the language of design, critical methods, furniture and market.
Date: 16/09/2010 10am to 4pm (lunch provided)
Cost: Free
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Sustainable Timber Sourcing and Chain of Custody
FIRA is offering training to assist companies in understanding what is required of them and how to implement a 'Chain of Custody' system.
Date: 14/09/2010 9.30am - 12.30pm (Lunch provided)
Cost: £90.00 +VAT Member & £120.00 +VAT Non-member
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Customer Service and Understanding Home Improvement Complaints
This course is designed to equip delegates with all the information necessary to ensure that they are confident in delivering excellent customer service, and to aid them in their understanding of the issues surrounding home improvement complaints.
Date: 08/09/2010 9.45am - 3pm (lunch provided)
Cost: £250.00 +VAT Member & £400.00 +VAT Non-member
